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Software Authorization Support

If you are experiencing difficulty activating or authorizing the software included with your product, please contact us! Our support team will be happy help get you up and running as quickly as possible.

 

Contact us by Phone: 401-658-5760

  • Hours Of Operation:
    We are available to help you 8:30am - 6:30pm EST Monday through Friday (except holidays).
  • Before you call:
    Please gather anything you might need to answer the questions listed below.
    We will need much of this information in order to assist you

Contact us by email:

  • Please fill out the information below, then click Submit.
  • All fields marked in red are required:

    Full Name
    Address
    Address continued
    City
    State
    Postal Code
    Telephone
    Email Address
    Product
    Product Hardware Serial No.* Your product's serial number can be found on a barcoded a sticker on the rear or bottom of the item. It will begin with '(21)'.
    Place of purchase
    Date of purchase
    Which Software Version** We'll need to know exactly what software version number you have now. Enter the complete software title (the name of the software), and the specific version number in this field. The Software Version information is displayed on the CD sleeve included with your software, or on the splash screen which appears when the software is launched.
    Software Authorization Code*** Your Authorization Code can be found printed on the installation CD sleeve included with your product.
    Additional Notes




    *Your product's serial number can be found on a barcoded a sticker on the rear or bottom of the item. It will begin with '(21)'.
    **We'll need to know exactly what software version number you have now. Enter the complete software title (the name of the software), and the specific version number in this field. The Software Version information is displayed on the CD sleeve included with your software, or on the splash screen which appears when the software is launched.
    ***Your Authorization Code can be found printed on the installation CD sleeve included with your product. If you do not have an authorization code, enter 'Missing' into this field, and explain further in the 'Additional Notes' field above.